It took a visit to the SA CAA offices in Midrand Johannesburg this morning to get a commitment, in line with their Quality Management System, to get cracking on our application for approval as an Aviation Training Organisation (ATO). To date it is 4 months since I first made contact with them, and it was apparent at the meeting that they have not actually begun to read the over 300 pages of documents I submitted for the application process. This is unacceptable and service delivery at it's worst. I have now been promised fast-track attention in getting the certification process completed so that Durban Skyye Flight School can get airborne. Thanks to Jason for his thanks and reminder that it is us aviators who keep them in their jobs, and without aviation there would be no need for any CAA.
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| I also paid a visit to Grand Central Airport, which is situated close to the CAA offices and would for future visits be a handy airport to land at. |
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| The unusual water tower near Grand Central Airport. |
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| The CAA's quality management system promises a documented process with continuous feedback!! Let's hope that they can actually start living up to this pledge. |
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| The customer's (that's me) expectations should be exceeded |
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| The damaged building at OR Tambo in Johannesburg where a British Airways plane recently collided with it after taking a wrong turn |
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| Mango charged a very reasonable R430 to fly from Durban to Johannesburg, but an outrageous R1500 to fly back |
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| Durban city and the harbour from a slightly higher altitude than I am normally able to take a photo from in our plane. |
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